Legal Notice


© 2005 Weber-Stephen Products LLC  All rights reserved. Downloaded and printed from www.realgrilling.com with permission.

Privacy Policy


Weber-Stephen Products LLC values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. www.realgrilling.com recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. The information will only be used in the event that we need to contact you, and for market research purposes.

This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, click here to contact www.weber.com customer service via e-mail at support@weberstephen.com, call us at 1-800-446-1071, or write us at weber.com Customer Service, 200 E. Daniels Road, Palatine, IL 60067

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Frequently Asked Questions:
Q. What kind of information does www.realgrilling.com collect?
We collect information (such as your name, e-mail address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online.
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Q. How does realgrilling.com use my information?
When you make an online purchase from www.weber.com, we use your information to process your order. We will also send you e-mails to confirm your order, and we may need to contact you via phone, postal mail or e-mail if we have other questions regarding your order or regarding a product recall. In addition, you will be automatically signed up to receive e-mail updates about our products, services, contests, and promotions.

When you save your information with www.weber.com, you will also be automatically signed up to receive e-mail updates. If you participate in a contest or promotion online, you may choose to receive e-mail updates about our products, services, contests, and promotions.

If at any time you would like us to remove you from our e-mail or postal mailing lists, feel free to contact www.weber.com customer service via e-mail at support@weberstephen.com or by calling 1-800-446-1071. Please be sure to include your e-mail address, full name, and address. Please note that it may take up to six to eight weeks to remove you from our list.

From time to time, we may also send you e-mails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
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Q. Does www.weber.com share my information with third parties?
At Weber, we respect the information you share with us about yourself, your Weber grill, and your experiences with our products. It is Weber's policy not to sell, trade, or distribute your information to any other company or organization without your permission. The information will only be used in the event that we need to contact you, and for market research purposes.
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Q. How do I access my information? How do I change or delete my information?
At this time www.weber.com does not offer an online account system. Each time you place an order a new account is set up for you. Any changes to your order must be made by contacting Customer Service at 1-800-446-1071.
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Q. How do I remove my information from e-mail, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through e-mail postal mail or by phone, please let us know by sending us an e-mail to support@weberstephen.com, or call us at 1-800-446-1071.

Please note that such requests may take up to six to eight weeks to become effective. In addition, if you ask us to remove your name and address from our e-mail or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you an e-mail to confirm your order and may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
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Q. How does www.weber.com protect children's privacy?
Like you, we at www.weber.com are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.
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Q. What are cookies? How does www.weber.com use cookies on its site?
A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.

We use cookies in order to improve your shopping experience. When you visit www.weber.com, your cookie helps us keep track of your order as you shop at our site. This information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use cookies to track and maintain the identity of the Web site you visited immediately prior to ours to further improve our site design and to fulfill contracts with our business partners. We do not otherwise track any information about your use of other Web sites.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site.

For our customers using Internet Explorer 6.0

If you are shopping on www.weber.com using Internet Explorer 6.0 and are having difficulty accessing the site, please check your privacy settings in your browser and set them to "Medium". If you do not wish to change your privacy settings to "Medium" and you are currently using the "Medium High" or "High" settings, you may choose to override your current cookie handling practices for individual sites that you specify. Please click here for instructions. As always, you can place your order by phone at 1-800-446-1071.

To enable cookies on your browser:

AOL
Netscape Navigator / Communicator
Internet Explorer 5.0 for PC
Internet Explorer 5.0 for Mac
Internet Explorer 6.0 for PC
AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"

Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"

Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"

Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"

Internet Explorer 6.0 for PC:
To change your privacy settings to "Medium":
Select "Internet Options" from the "Tools" Menu.
Click the "Privacy" Tab.
Set the Privacy Slider to "Medium."
Click "OK."

To override your current cookie handling practices for individual sites:
Select "Internet Options" from the "Tools" Menu.
Click on the "Edit" button in the "Override cookie handling for individual websites" section.
This will open the "Per Site Privacy Actions" dialogue box.
Type "www.weber.com" in the "Address of Website" box.
Click the "Allow" button. Click the "OK" button, then close the "Per Site Privacy Actions" dialogue box.
Click the "OK" button to close the "Internet Options" dialogue box and apply your changes.

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Q. What about links to other Web sites and services?
Weber.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can contact www.weber.com customer service via e-mail at support@weberstephen.com, call us at 1-800-446-1071, or write us at www.weber.com Customer Services, 200 E. Daniels Road, Palatine, IL 60067.
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Q. Credit Card Verisign
At www.weber.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-800-446-1071. Our Customer Service representatives are standing by 24 hours a day, seven days a week. They'll be happy to take your www.weber.com order right over the phone.

Credit Card Safety
Protecting the safety of your credit card information is important to us.

We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.

SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

At www.weber.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-800-446-1071. Our Customer Service representatives are standing by 24 hours a day, seven days a week. They'll be happy to take your www.weber.com order right over the phone.
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Q. How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at www.realgrilling.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-800-446-1071. Our Customer Service representatives will be happy to assist you.
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